Virtual Auto Attendant
Auto Attendant is a popular communications tool used by small businesses across the USA for many reasons, including eliminating the cost of hiring a full time receptionist to answer the phone.  The cost and complication of the traditional auto attendant phone systems has forced many small business owners to seek other approaches to deploying auto attendant for their daily operations.  Virtual Auto Attendant offers many advantages over the traditional auto attendant, including affordability, scalability and flexibility.
CALL ROUTING FEATURES

AUTO ANSWER | Automatically answers calls on the main number, plays a greeting with menu options, and routes calls based on the menu option selected by the caller, as well as processes incoming SMS Text messages.

CUSTOM MENUS | Enables you to create your own custom voice menus with as many menu options as you need, and change them as often as you want.  You can also create as many sub-menus (sub-levels and layers) as you want.  You can program the system to automatically play a specific menu based on the number the caller dialed, the caller’s area code, the time of the day, day of the week, month of the year; or other criteria.

EXTENSIONS | Unlimited extensions to provide call routing to each one of your employees, departments, groups, branches, etc.  Extensions can be programmed to 1) connect calls to a “live” representative, 2) go straight to voicemail, 3) play pre-recorded information, 4) redirect calls based on the time of the day, day of the week, or month of the year.

FIND ME - FOLLOW ME | Automatically connects calls to representatives “live”, in real time, regardless of their location or the type of phone they are using at the time of the call (cell phone, home phone, office phone, Skype or any phone)!

DIAL-BY-NAME DIRECTORY | Enables callers to be automatically connected with the person they are trying to reach by entering the first three letters of the person’s last name.

COMPANY DIRECTORY | Callers can listen to a list of employees, select the employee they want, then be automatically transferred to that employee's mailbox to leave a voice message.

DIDs- DIRECT INWARD DIAL NUMBERS | Enables each user to have their own direct phone number that connects calls directly to their personal extension on the system.

CALL QUEUE | Increases call capacity by automatically fielding calls when all reps or all lines are busy, eliminating hang ups and dropped calls. Callers are given the option to press “1” to wait for the next available rep, or press “2” to leave a message in voice mail.

DATA ROUTE | Automatically routes incoming calls based on the caller’s data input, such as their zip code, account number, product model number, or some other numeric data.

CHRONO ROUTE | Automatically redirects incoming calls to a different extension or phone number depending on the time of day, and day of the week.

CALLER ID ROUTE | Automatically routes incoming calls based on the caller’s phone number, area code, or geographic location.

KEY-AHEAD PROMPTING | Your callers can key ahead (enter their selection) if they already know the options they wish to select, enhancing the experience of your frequent callers

CALL BLOCKING | Empowers you to identify certain phone numbers, exchanges or area codes from which you will not take calls, saving you time and frustration from spammers and telemarketers.

VIRTUAL PHONE LINE | Empowers you to use any phone (office, cell, home, etc) in any location to place outbound calls with the appearance that you are calling from your Virtual Auto Attendant number.  The recipients of your calls only see your Virtual Auto Attendant number in their Caller ID- not the phone number you’re actually calling from!

 “LIVE” VOICE FEATURES

SMART ANSWER | When you answer a call, you can first find out 1) who’s calling, 2) why they are calling or 3) the number they’re calling from, then decide if you want to take the call, send the caller to voice mail or re-direct the call to another employee, department, or location.

CALL TRANSFER | You can transfer a “live” call to another extension, to voicemail or to any phone number in the USA and many foreign countries.

PLACE CALLER ON-HOLD | You can place any caller On-hold at anytime, using any type of phone (cell or landline) with the caller listening to your company message while on-hold.

ON-HOLD MUSIC | Plays your promotional message to the caller while the call is being transferred or when the caller is placed on-hold.

CALL RECORDING | Record “live” calls (incoming and outgoing) with real time recording controls, playback controls, email delivery as an MP3 file, phone access, and online backup storage.

CONFERENCE CALLING | Enables up to six (6) callers to be on the same call, from any phone, at any time.

VOICE MESSAGING FEATURES

VOICE MAIL-TO-EMAIL | Delivers your voice mail messages to your email address as an MP3 attachment so you can listen to your messages on your computer!  

SMS TEXT NOTIFICATIONS | Notifies you by SMS text that you have a new voice message waiting for you to retrieve.  

PHONE NOTIFICATIONS | Notifies you by phone that you have a new voice message waiting for you to retrieve, and enables you to instantly listen to the new message without having to hang up and dial into your mailbox.

• ANNOUNCE ONLY | You can setup any mailbox to only play an announcement to callers- the caller can't leave a message, but only listen to your announcement.  Ideal for providing directions, hours of operation as well as information about your company and your products & services.

UNLIMITED MESSAGE CAPACITY | Your mailboxes will NEVER get full!  Your callers will NEVER hear "this mailbox is full and cannot take any more messages, please hang up and try again later".

ONLINE MESSAGE STORAGE | You get unlimited online storage space where your messages are automatically backed up for you.  You can access, play and download your messages on any computer, at any time, in any location.

PRIVATE MAILBOXES | Enables you to give each employee, department, or area of your business their own exclusive mailbox with their own password, settings and custom greetings.

MESSAGE FORWARDING | You can forward any message to one or more other employees within your company.

VOICEMAIL TRANSCRIPTION | Transcribes your voice mail messages to text, then delivers the text version to your email inbox or cell phone, enabling you to read your voice mail messages.

AUTO Q & A | Automatically takes orders for your products and services from callers, as well as perform other question & answer type functions such as customer surveys, job interviews, etc.

ADMINISTRATIVE FEATURES

CALL FLOWS | You can easily create as many call flows as you need, with a user friendly drag-n-drop user interface.  You can use multiple call flows simultaneously, with the system automatically using a specific call flow based on the number the caller dialed, the caller’s area code, the time of the day, day of the week, month of the year; or other criteria.  You can store and re-use any call flow at any time or use a call flow as a template to quickly create new custom call flows as needed.

INTERNET ACCESS & CONTROL | You can log into your system from any computer, smart phone or browser enabled device to manage settings or use certain features.

MAIN GREETING SCHEDULE | You can schedule your Main Daytime, Main Nighttime, and Main Holiday Greetings/Menus to play at certain times of the day, days of the week, weekends and on holidays.

UPLOAD GREETINGS/MENUS | You can upload any MP3 or WAV file you want to use as your Main Greeting/Menu or any Mailbox Greeting.

CALL TRACKING | Automatically gives you statistics and demographics on who your callers are. Shows your peak call times, call activity by dates, times, durations, etc.

There are many good reasons to deploy a Virtual Auto Attendant for your business, including...

• You need to give your small business a "big" business image and a more professional phone presence.

• You do not have a traditional phone system with a built-in auto attendant at your office- you only have phones.

• You want to avoid the cost and complication of buying, installing and maintaining a traditional phone system.

• You need to upgrade your old phone system with new features, functionality and capabilities.

• You need incoming calls routed to outside locations like branch offices, call centers, home offices, cell phones, etc.

• You're starting a new branch operation without a physical office, with employees working in a virtual environment.

• Your phone system's auto attendant is too complicated and frustrating!

ADVANTAGES

• No phones, phone systems, phone devices, or phone accessories to buy and install.

• No cables or wires to run, platforms to build, or computer networks to develop.

• No Contract- it’s a month-to-month service that you can cancel at any time.

• Works with any type phone, phone system, phone line, phone device, and carrier.

• Virtual Phone Auto Attendant can be customized to your preferences, requirements and specifications.

• Affordable- you only pay a small monthly fee instead of making a major capital investment.